Login to your billing account here: Login

For login information, please contact billing@ipitimi.com

1. When you first login to the IPitimi billing portal, you will see your home screen, which contains current balance, and a list of previous invoices. You can view the invoice by clicking “View” or click “Calls” to view the call detail record for that period:

2. Along the left side of the screen you will see this menu. Click on the corresponding tab to take the following actions:

Payments

3. IPitimi accepts checks, major credit cards (Visa, Mastercard, AMEX, Discover), and automatic credit card payments. We do not accept cash, wire transfers or debit cards that do not have a major credit card symbol.

4. To set up Automatic Payments, please call our accounting department at 512-275-4300 X5

a. Automatic payments are processed 48 hours after the invoice is sent, to allow adequate time to review the invoice and call us with any questions or disputes

b. We accept Visa, Mastercard, Discover and American Express. Wire Transfers cannot be set up on a recurring basis

5. For check payments, please include your account name/ customer ID listed on the invoice, and send to:

8156 S. Wadsworth Blvd
Suite E-354
Littleton, CO
80128

6. Past due/ suspension notices will be sent once the account is over 60 days past due for payment. IPitimi reserves the right to suspend services if payment is not received.

Invoices

7. Invoices are sent on or around the 2nd of each month. Invoice will cover the recurring charges for the current month, and charge for any international, toll free or metered usage from the previous month.

8. The due date for each invoice is approximately 20 days after the invoice was sent. If sent on the 2nd, the due date will be the 22nd.

9.Below is a breakout of the sections on the invoice. Please call our accounting department if you have any questions about any of the sections:

a. Recurring Charges
i. Lists all services that are charged on a monthly basis. Each line item associated with a phone number, will have the number listed for your reference.
b. One Time Charges
i. This will include any one time set up costs, equipment charges, or any other services not charged on a monthly basis
c. Usage Charges
i. Will list and usage charges for international calling, and any usage not included in your service packages. Packages that do not include unlimited usage are Toll Free numbers, certain conference bridges
d. Taxes and Fees
i. Taxes are calculated on a state/ county level, and can vary depending on location. A breakout of the common taxes and fees are listed in Section A
e. Summary
i. Will provide the totals of each of the aforementioned sections, as well as any balances from the previous month(s)

Cancellation

The intent to cancel must be provided to IPitimi (30) days before the end of service, with written notification to orders@ipitimi.com or billing@ipitimi.com. For 12-36 month contracts, cancellation must be provided (30) days before the end of the contract, or month to month billing will ensue.

Taxes and Fees

LNP Recovery Charge – The FCC allows local telephone companies to recover certain costs for providing telephone number portability to its customers. Telephone number portability allows residential and business customers to retain, at the same location, their existing local telephone numbers when switching from one local telephone service provider to another. The LNP Charge is a fixed, monthly charge. Local telephone companies may continue to assess this charge on their customers’ telephone bills for five years from the date the local telephone company first began itemizing the charge on the bill. This charge is not a tax.

Federal Excise Tax – This three percent tax is now applied only to local service billed separately from long distance service.

FCC Regulatory Fee – Annual regulatory fees are mandated by Congress, pursuant to Section 9 of the Communications Act of 1934, as amended. Section 9 requires the Commission to collect regulatory fees to recover the regulatory costs associated with the its enforcement, policy and rulemaking, user information, and international activities.

Universal Service Fund – Because telephones provide a vital link to emergency services, to government services and to surrounding communities, it has been our nation’s policy to promote telephone service to all households since this service began in the 1930s. The USF helps to make phone service affordable and available to all Americans, including consumers with low incomes, those living in areas where the costs of providing telephone service is high, schools and libraries and rural health care providers. Congress has mandated that all telephone companies providing interstate service must contribute to the USF. Although not required to do so by the government, many carriers choose to pass their contribution costs on to their customers in the form of a line item, often called the “Federal Universal Service Fee” or “Universal Connectivity Fee”.

911 – Charge imposed by local governments to help pay for emergency services such as fire and rescue.

HST – Hosting Services Tax. Paid to the state for the services that we provide to host telecommunication services in Texas.